Frequently Asked Questions

Products & Quality

What purity levels do your peptides have?

All of our research peptides are manufactured to a minimum purity of 98%, verified by independent third-party testing. A batch-specific Certificate of Analysis (COA) is available for every product upon request.

Are your products tested by a third party?

Yes. Every batch undergoes independent laboratory testing for purity, identity, and potency before being made available for sale. We are committed to full transparency in our quality assurance process.

What is a Certificate of Analysis (COA)?

A COA is a document issued by an independent laboratory that confirms the identity, purity, and potency of a compound. We provide batch-specific COAs for all products — simply contact us with your order number to request one.

Are your products for human use?

No. All products sold by Pacific Peptide Labs are strictly for in-vitro research and laboratory use only. They are not intended for human or veterinary consumption.

Ordering

How do I place an order?

Simply browse our collections, add your desired products to your cart, and proceed through our secure checkout. We accept major credit cards and other payment methods as displayed at checkout.

Can I order in bulk?

Yes, we can accommodate bulk research orders. Please contact us directly to discuss your requirements and we will provide a custom quote.

Shipping

How fast will my order be dispatched?

Orders are typically dispatched within 1–2 business days of payment confirmation. You will receive a tracking number via email once your order has been shipped.

Do you ship across Australia?

Yes, we ship to all states and territories across Australia. International shipping may be available — please contact us for details.

How are peptides packaged for shipping?

All peptides are lyophilised (freeze-dried) for stability during transit and are packaged in sealed, labelled vials. Cold-chain packaging is used where required to maintain product integrity.

Returns & Support

What is your refund policy?

Please refer to our Refund Policy for full details. If you have received a damaged or incorrect item, please contact us within 48 hours of delivery.

How can I contact your team?

You can reach us via our Contact page. We aim to respond to all enquiries within 1 business day.