Shipping

Do you ship internationally?
No. Pacific Peptide Labs ships exclusively within Australia. International orders are not accepted.

How long does delivery take?
Orders are dispatched promptly. Full tracking is provided on all orders.

How are orders packaged?
All orders are packaged discreetly in temperature-appropriate materials to maintain product integrity during transit.

Products and Research Use

Are your products intended for human consumption?
No. All products are strictly for laboratory and research purposes only. Not intended for human consumption, therapeutic, diagnostic, or veterinary use.

What purity standards do your products meet?
All products undergo rigorous third-party testing. Certificates of Analysis are available upon request.

How should peptides be stored?
Store lyophilised peptides at -20C, protected from light and moisture. Once reconstituted, store at 4C and use within your research protocol timeframe.

Ordering and Custom Requests

Can I order custom kits or bulk quantities?
Yes. Contact us via Telegram or WhatsApp to discuss custom kits, wholesale quantities, and bulk research orders.

How do I contact support?
Support is available via Telegram and WhatsApp during business hours.

Payment

What payment methods do you accept?
We accept bank transfer via Wise and Bitcoin (BTC). See our Payment Options page for full details.

When will my order be dispatched?
Orders are dispatched once payment is verified. Contact us via Telegram or WhatsApp with your order number and payment confirmation after completing payment.